«Account» or «portfolio» is an electronically stored value account on AjoCard, created for use by the customer or agent. Credits, charges and fees are applied to this account. Account access is mainly via your mobile phone, AjoCard online systems and mobile apps. 1.2. «Agent» refers to any party or device, including authorized AjoCard agents, ATMs, ATMs, connected kiosks and ATMs facilitating AjoCard transactions on behalf of customers. 1.3. «ATM,» an ATM. 1.4.
«BVN,» the biometric verification number used by the Nigerian banking sector and issued by a CBN-approved financial institution. 1.5. «CBN» means 1.6 for the Central Bank of Nigeria. «Content» refers to all information, textual, visual, audio or otherwise, that appears on services or is available through services. 1.7. «credit» refers to the movement of funds to an account or portfolio. 1.8. «debit» refers to the movement of funds from an account or portfolio. 1.9.
«IVR» means Interactive Voice Response System, the automated telephone line that allows a computer to recognize voice inputs and keyboards. 1.10. «Level 1 Customer» refers to a new customer who defines the minimum requirements listed in [4.9] below and the requirements of 3 levels of CBN Know Your Customer (KYC) either in a self-registration process, an AjoCard agent or an approved management centre. 1.11. «Level 2 Customer» refers to an AjoCard user who has provided their phone number, full name, full address and a copy of a verifiable ID or phone number and telephone number and bvN, in accordance with CBN`s requirements for the three-step KYC requirements, either in a self-registration process, or to an AjoCard agent or an approved administrative centre. 1.12. «Level 3 Customer» refers to an AjoCard user who linked his AjoCard account to his BVN or linked his AjoCard account to one of the banks licensed by CBN and provided all KYC information required in accordance with CBN`s requirements for three steps, either in a self-registration process, with an AjoCard agent or an authorized administrative centre. 1.13. «Bank account/linked card» refers to all bank accounts, bank debit or credit cards that you may have linked