Apa Itu Sla (Service Level Agreement)

For example, if a service level is violated because the customer does not provide information on time, the provider should not be punished. The production obtained by the customer through the service provided is at the heart of the service level agreement. It is a service level agreement, Kamu bisa menentukan akan menggunakan SLA yang mana. A service level agreement (SLA) defines the level of service a customer expects from a provider and defines the metrics against which that service is measured and the corrective actions or penalties if the agreed service levels are not met. Normally, there are SLAs between companies and external suppliers, but they can also be between two divisions within the same company. A service level agreement is an agreement between two or more parties, one of which is the customer and the other service providers. It can be a legally binding formal or informal «treaty» (e.g. B internal departmental relations). The agreement can include separate organizations or different teams within an organization. Contracts between the service provider and other third parties are often referred to as SLAs (wrongly) — since the performance level is set by the (principal) customer, there can be no «agreement» between third parties; These agreements are simply «contracts». However, company-level or OLA-level agreements can be used by internal groups to support ASAs. If an aspect of a service has not been agreed with the customer, it is not an «SLA». Namun, sudahkah anda tahu apa itu SLA (Service Level Agreement)? Dalam kesempatan ini kami akan mengulas tentang pengertian, kelebihan, dan juga contoh service level agreement.

Baca sampai habis yaa. The SLA should contain not only a description of the services to be provided and their expected service levels, but also metrics that measure the services, obligations and responsibilities of each party, corrective actions or penalties in the event of a violation, and a protocol for adding and removing metrics. . . .