Membership Benefits: We encourage you to join the Massachusetts State College Association, the union that negotiates with the employer for our collective good, works with the employer to improve the relationship and productivity between labor relations and productivity, while advocating for the rights of bargaining unit members and academic freedom. The non-lock-in rules of the national service and maintenance agreement are an extremely important and necessary condition of the agreement. The service sector is a customer-oriented company that ensures the comfort, safety and health of all building occupants. Therefore, customers need to be sure that their service provider is always available to meet the needs of their building`s systems. If a service operator is not able to respond to its customers, for example.B.