This website maintenance contract is concluded between , an individual (the provider) and an individual (s) (the owner). In this article, we have used the terms «maintenance» and «support» a little interchangeable. However, there are important differences between these two types of services. Also, as we have already said, people have different conceptions of what these terms contain. Disputes — The Customer and Nora Kramer Designs agree to make good faith efforts to resolve disputes arising out of or related to this Agreement through negotiations. .