Service Level Agreement In Malay

A Web Service Level Agreement (WSLA) is a standard for monitoring compliance with Service Level Agreements for Web services. Authors can specify the performance assigned to a web service application, the desired performance goals, and the actions to take if performance is not achieved. As applications are moved from dedicated hardware to the cloud, they must achieve the same or even more demanding service levels as traditional installations. SLAs for cloud services focus on data center characteristics and more recently include network features (see carrier cloud) to support end-to-end SLAs. [11] Maxcomsoft is behind all the devices in our network. Faulty hardware is rare, but cannot be predicted or avoided. Maxcomsoft only uses branded products of the highest quality and highest performance. Maxcomsoft replaces any faulty hardware affecting device performance in 12 hours, including hardware issues that cause server drops or speed issues. Hardware errors that cause a network/server/downtime failure are corrected within two hours of identifying the problem. A router failure is an exception to this SLA warranty and may require Cisco™ technician or emergency from the on-site backbone provider to resolve the issue. Router failure is addressed by current Maxcomsoft contracts with Cisco™ and backbone providers regarding emergency repair service in the event of a problem.

Maxcomsoft replaces all defective hardware on dedicated servers (rented or leased servers) free of charge for the customer with an unlimited free replacement policy. This includes parts ordered as upgrades. Maxcomsoft strives to maintain a service level of 99.9% network and server availability…